One successful way to present this systemwide change is to create a vision and mission for the change. Once we had that buy-in, we were able to go back to the users and say, “We know we’ve been telling you about this for a couple of years, but now there’s a new look, a new feel, and we have more support.” 2. Then we went back to the executive suite and told them: We need your support so the users understand this is required and are held accountable. We put in Guided Buying and made other corrections so it was easier to use. In this case, on both issues – the technical difficulties and lack of leadership – my team and I recommended revamping the system it and re-selling it – to everyone.
My colleague thoroughly addressed that issue in Six Ways to Avoid SAP Ariba Post-Deployment Failures. It needs dedicated, talented administration and support people. But It has less to do with change management than with not understanding that Ariba is a powerful, complex system. That explained some of the resistance from users to adopt it. The first was technical issues that made the system less user-friendly.
My investigation revealed a couple of roadblocks. And that meant too many people assumed changing to an automated procurement system was optional. There was no visible sponsorship from the very top of that organization from Day One. Other divisions of the company were ignoring it, and he had no power to change that. I discovered that only one executive was championing the switch to Ariba. I once was hired to help a multi-billion-dollar company salvage an Ariba system they’d had for three years and virtually no one was using. Effective Leadership Advocacy: 3 Factors 1. That can be avoided if there is a comprehensive change management strategy in place from the very beginning of the project to the end, starting with Leadership Advocacy. What I often find is that the people who need to use it refuse to do so and there are no consequences for that refusal.
I’m usually their last-ditch effort to salvage that investment. It’s easy to underestimate the importance of Leadership Advocacy when it comes to implementing a successful SAP Ariba project.Īs director of the Ariba Managed Support (AMS) program at CCP Global, I’m often called in to consult with companies that – even after 2, 5, or 10 years – feel that their Ariba solutions are not worth the time and effort they put into purchasing and implementing them.
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